Departed Digital helps bereaved families across the UK close or memorialise social media and digital accounts without another confusing process. The first step is short, the service is done for you, and sensitive documents only come later.
For many families, the hardest part is not deciding what to do. It is dealing with profile reminders, platform forms, and accounts that stay live when they no longer should. The service is designed to take that burden off their plate.
The point is not more admin. It is a calm, done-for-you route through the accounts that often remain active after a death, with clearer handling and less chasing.
We submit formal removal requests to Facebook, Instagram, X, TikTok, LinkedIn, and other platforms so families are not left chasing platform forms themselves.
If you want to preserve the profile rather than remove it, we handle memorialisation where the platform allows it.
We manage the forms, the document requirements, and the correspondence, then keep a clear record of what was submitted and resolved.
When platforms are slow or unclear, we follow up and keep the case moving instead of leaving you to do the emotional admin alone.
Tell us only the essentials first: your name, email, the deceased's name, and the likely outcome you want.
Use the private review step to confirm the right level of support and move the case into payment.
After payment, the customer completes one secure follow-up step with the documents and platform details we need, then we handle the submissions and follow-up.
One payment per case. Start with the short form first, then choose the package that matches the number of accounts and the complexity involved.
If a case looks more or less complex than expected, we will tell you before anything more sensitive is requested in the secure case file.
Departed Digital is built for bereaved families in the UK, with a short first step and no request for passwords or direct account access.
Sensitive documents and account details are collected later in one secure step, not in the first enquiry, so the process feels lighter when families are already carrying enough.
Every case ends with a written outcome record, and the service is designed for families as well as funeral director partners who want a reliable handoff.
Families do not need another queue, another long form, or another demand for account access. The service is designed to feel handled: short first step, clear package choice, secure case completion later, and a written record at the end.
Departed Digital is built around one idea: the digital admin after a death should feel quietly handled, not dumped back onto the family. Every stage is there to lower friction, reduce uncertainty, and keep the case moving with dignity.
In most cases we need a copy of the death certificate and proof of your relationship to the deceased. Some platforms may require additional documentation, and we will tell you exactly what is needed before submissions begin.
Our target timelines are 14 days for Essential, 10 days for Standard, and 7 days for Estate. These are service targets rather than platform guarantees, because each provider has its own review process. We keep chasing until the case is resolved or the platform requires something further.
Yes. For Facebook and Instagram we can convert the profile into a memorial page rather than removing it entirely. This preserves the memories and timeline while protecting the account from new activity. Just let us know your preference.
That's completely normal. Our Estate package includes a digital legacy consultation where we help you identify known accounts. For other packages, simply list what you know — we handle everything from there.
Absolutely. We take data protection seriously and comply fully with UK GDPR. All information you share is used solely for the purpose of managing your case and is never shared with third parties.
Yes. We work with independent funeral directors across the UK who want to offer families a clear digital aftercare option. If you're interested in partnering, please visit our partner page or get in touch.
Partner with Departed Digital and give families a practical next step for social media and digital accounts, without adding more operational work to your team.
We make the handoff simple with clear materials, a short intake step for families, and a service that feels measured, respectful, and professionally run.
See how partnerships work →Free, practical guides to help you navigate digital accounts after losing a loved one.
A practical guide to removing or memorialising a loved one's Facebook profile, including what documents you need.
Read guide →A practical route through Instagram removal, Meta documents, and when a short form plus package support may be easier.
Read guide →A practical guide for families dealing with Google, Gmail, and the wider digital estate questions that come with them.
Read guide →Begin with a short form. Choose the package on the next screen. Then move into the secure case file only when you are ready to provide the fuller details.
A very short first step so families can start without feeling overwhelmed.
Choose Essential, Standard, or Estate on the private case review step, then complete the secure case file with the details needed to operate.
Sensitive documents only come later, once the customer is committed and ready.
The goal is reassurance and clarity first. The short form now creates a real case reference before payment, so the next steps stay joined up.