When someone dies, their Facebook, Instagram, email and other accounts stay open. Tell us about your loved one and we handle it all for you, from £149.
We handle these accounts, and any other you name
The problem is bigger than most families realise
profiles of people who have died could be on Facebook by 2100
Oxford Internet Institute
people die in the UK each year, and most leave online accounts active
Office for National Statistics
online accounts the average person leaves behind
NordPass password research
You do the first two steps online. We take care of everything after that.
Fill in a short form. It takes about a minute. We only need their name and any accounts you know about, and it is fine if you do not know them all.
Pick Essential, Standard or Estate on the same page, whichever fits the number of accounts, and pay securely by card.
Upload the death certificate and proof that you can act for them on your private case page. Then we deal with each platform and keep you updated until everything is resolved.
Every account, every form, every follow up. You send us the details once. We do the rest.
We submit the request to close each account and see it through until the platform confirms it is done.
Some platforms can keep a profile as a place to remember someone. If you would rather keep it than close it, we arrange that.
Every platform asks for different forms and evidence. We prepare and submit it all, so you only have to send things to us once.
Platforms can be slow. We follow up on every request so you never have to chase anyone yourself.
When someone dies, the admin does not stop. Their accounts keep sending reminders, birthdays and old photos. We take that part off your hands, quietly and properly, so you can give your attention to the people around you.
You tell us once. We do the forms, the chasing and the record at the end.
Start a caseThe price covers the whole case, however long the platforms take.
Not sure which one fits? Start the form and we will suggest the right package before you pay anything. Outside the UK? We can usually still help, and checkout shows your local currency automatically.
Departed Digital was built around one idea: the online admin after a death should be quietly taken care of, not left to the family. That is the whole service.
Losing someone leaves enough to deal with. Our job is to take this one part off your list, treat it with dignity, and keep it moving so you do not have to think about it.
Questions? Email us and a real person replies.
hello@departed.digitalGuides for families: read our free guides on closing accounts after a death →
In most cases we need a copy of the death certificate and proof of your relationship to the deceased. Some platforms may require additional documentation, and we will tell you exactly what is needed before submissions begin.
Our target timelines are 14 days for Essential, 10 days for Standard, and 7 days for Estate. These are service targets rather than platform guarantees, because each provider has its own review process. We keep chasing until the case is resolved or the platform requires something further.
Free services exist to tell many companies about a death at once, and they do that well for banks and utilities. Our work starts where notification ends: the social media and digital accounts that ask for documents, reject them, or simply go quiet. We prepare each submission properly, chase every silence, and finish with a written record of what happened to each account.
Yes. For Facebook and Instagram we can convert the profile into a memorial page rather than removing it entirely. This preserves the memories and timeline while protecting the account from new activity. Just let us know your preference.
That's completely normal. Our Estate package includes a call where we help you find the accounts. For other packages, simply list what you know and we handle everything from there.
Yes. Everything you share stays between you and us, and is only ever used to carry out your case. It is never passed to anyone else.
Yes. We work with independent funeral directors across the UK who want to offer families a clear digital aftercare option. If you're interested in partnering, please visit our partner page or get in touch.
Are you a funeral director? See how partnership works →